Protection of Your Personal Information

1. Scope and Application of This Policy

This Privacy Policy applies to all users who access or register an account on the lucky99a platform, including use through the website, mobile applications and any other digital channels operated by lucky99a. This policy describes how we handle your personal information from the moment you first visit our site.

By registering an account, making a deposit or using any lucky99a service, you hereby give your consent for the collection and processing of your personal information in accordance with the terms stated here. If you do not agree with any part of this policy, please stop using our platform.

2. Information We Collect

lucky99a collects several categories of information depending on how you interact with our platform. Generally, the information collected includes:

• Account registration information: full name, date of birth, gender, mobile phone number and email address.
• Identity verification information: a copy of your identity card (MyKad) or passport submitted for account verification and licensing compliance purposes.
• Financial information: e-wallet details (Touch 'n Go eWallet, ShopeePay), DuitNow details, bank account information for FPX transactions, and crypto wallet addresses (USDT, BTC, ETH) for users who choose that method.
• Transaction data: deposit records, withdrawals, betting history and bonus activity including the 120% welcome bonus.
• Technical information: IP address, device type, operating system, web browser used, cookie data and login session information.
• Communication records: conversation history with our customer support team via live chat and email.

3. Purpose of Data Collection and Use

All information collected by lucky99a is used for legitimate purposes and is limited solely to what is needed for platform operations. The purposes for which data is used include:

• Account registration, management and verification in accordance with applicable international licensing requirements.
• Processing financial transactions including the minimum deposit of RM10 and minimum withdrawal of RM50, and ensuring transfers are completed within 15 minutes to 2 hours.
• Managing promotional programmes including the 120% welcome bonus of up to RM300, the five-tier VIP programme (Bronze, Silver, Gold, Platinum, Diamond) and weekly cashback benefits.
• Compliance with anti-money laundering (AML) and know your customer (KYC) requirements set by international regulatory bodies.
• Improving platform services, user experience and the development of new features.
• Communications related to promotions, system updates and important information about your account.
• Detection and prevention of fraud, account abuse and suspicious activity.

lucky99a will not use your data for any purpose beyond those listed above without first obtaining your consent.

4. Sharing Information with Third Parties

lucky99a respects your privacy and does not sell or rent your personal data to any third party for commercial purposes. However, in certain limited circumstances, we may share your information with the following parties:

• Payment service providers required to process your transactions, including the Touch 'n Go eWallet, DuitNow, FPX and ShopeePay gateways, as well as crypto processing networks.
• Game software providers authorised to operate on our platform, to the extent necessary to ensure game integrity.
• Regulatory authorities or law enforcement when required by applicable legal provisions or a valid court order.
• Auditors and professional consultants bound by strict confidentiality agreements, for financial auditing and compliance purposes.

Every third party that receives access to your data is bound by a data protection agreement and is not permitted to use that information outside the scope of the services provided to lucky99a.

5. Data Retention Period

lucky99a retains your personal information for as long as your account is active and for as long as necessary to fulfil our legal, financial and regulatory obligations. Generally:

• Active account data is retained for the duration of the account's active period.
• Financial transaction records are kept for the minimum period set by international licensing requirements for audit purposes.
• After account closure, data that is not required for legal purposes will be deleted within a reasonable timeframe in line with our data retention policy.
• Information related to ongoing fraud investigations or unresolved legal claims will be retained until the case is fully closed.

6. Data Security and Protection

lucky99a implements a range of comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or accidental disclosure. These measures include SSL encryption across all communication channels, a multi-layer firewall system, role-based access controls for internal staff, and continuous security system monitoring.

Although we apply high security standards, no system can be guaranteed 100% safe from all cyber threats. Should any security incident involving your data occur, lucky99a is committed to notifying you within a reasonable timeframe and taking appropriate remedial action.

7. Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In all such cases, lucky99a ensures that a level of data protection equal to or higher than local requirements is maintained, and that data transfers are carried out in accordance with internationally recognised protection mechanisms.

8. Use of Cookies and Tracking Technologies

lucky99a uses cookies and similar tracking technologies to improve the user experience on our platform. These cookies allow us to remember your preferences, maintain secure login sessions, analyse platform usage patterns and optimise our website performance.

9. Children's Privacy

The lucky99a platform is intended solely for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we find that such information has been collected without our knowledge, the account in question will be closed immediately and the related data will be deleted in accordance with established procedures.

Parents or guardians who suspect that their underage child has registered an account on our platform are requested to contact our customer support team immediately via live chat or our support email.

10. Privacy Policy Updates

lucky99a reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to users via notifications within the platform or through the registered email address.

Your continued use of the lucky99a platform after such updates is considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of the latest developments regarding our privacy policy.